Shipping Policy
Shipping Policy
At All Motors Parts, we are committed to providing fast, reliable, and secure shipping services for all orders. Here’s everything you need to know about our shipping policy:
1. Shipping Areas
We offer nationwide delivery across South Africa and international shipping to various African countries. We strive to ensure that your order reaches you, no matter where you’re located.
2. Order Processing Time
Standard Orders: Most orders are processed and shipped within 1-3 business days of receiving payment.
Special Orders: For certain engines or parts, shipping times may vary. If the item is on backorder, we will notify you promptly with an estimated shipping date.
3. Shipping Fees
Shipping fees are calculated based on the size, weight, and destination of your order.
Free shipping may be available for selected orders or products. Please check the specific product page for more details.
Shipping fees will be clearly displayed during the checkout process before you confirm your order.
4. Delivery Times
Within South Africa: Delivery usually takes between 3 to 7 business days depending on the destination.
International Orders: Delivery times for international orders vary by country, typically ranging from 7 to 14 business days.
Please note, delays can occur during peak times or due to circumstances beyond our control, such as customs clearance or weather conditions.
5. Tracking Your Order
Once your order is dispatched, you will receive an email notification containing a tracking number. You can use this number to track the status of your shipment online through the carrier’s website.
6. Delivery Address
Please ensure that the delivery address you provide is accurate and complete. Any errors in the address may lead to delays or non-delivery. If you need to change the address after placing the order, please contact us as soon as possible.
7. Shipping Insurance
We provide shipping insurance for most orders to protect against any damages or losses during transit. This ensures that if your item is damaged or lost in shipping, you will be eligible for a replacement or refund.
8. Customs and Import Duties (for International Orders)
For international orders, customs duties and taxes may apply depending on the country’s regulations. The recipient is responsible for these charges. We recommend checking with your local customs office to understand the applicable fees before placing an order.
9. Shipping Delays
While we make every effort to ensure timely delivery, certain factors may cause delays such as:
Customs processing (for international orders)
Severe weather conditions
High demand or seasonal delays
If your order is delayed, we will inform you as soon as possible and work to resolve the situation.
10. Damaged or Missing Items
If your order arrives with visible damage, please contact us immediately.
If an item is missing or incorrect, please let us know within 48 hours of receiving your shipment so that we can resolve the issue.
11. Return Shipping
If you need to return an item, please refer to our Return Policy for detailed instructions on how to return the product. Return shipping costs are generally the responsibility of the customer, unless the return is due to a mistake on our part.